Elpais Enterprise Limited (“Company,” “we,” “our,” or “us”), located at Blue Violet Plaza, Kindaruma Road, Kilimani, P.O Box 856-00606, Nairobi, Kenya, provides AI-powered trading bots, downloadable trading suites, and related digital tools. Because our products are digital in nature, this Refund and Returns Policy sets clear guidelines for purchases made on our platform.
1. Digital Product Nature
All products sold by Elpais Enterprise Limited are digital goods delivered electronically (downloads, activation keys, or online access). As such, they are intangible and cannot be “returned” once accessed or downloaded.
2. No Refund Policy
We operate under a strict no-refund policy for the following:
- AI-powered trading bots, once activated or downloaded.
- Trading suites, tools, or indicators after delivery.
- Subscription fees already processed.
- Services or custom-built software after commencement.
This policy is in place to protect the integrity of our intellectual property and prevent abuse of digital access.
3. Exceptions to No-Refund Policy
Refunds may only be considered under the following limited circumstances:
- Duplicate Payment: If you were charged more than once for the same order.
- Non-Delivery of Product: If you do not receive product access or download links within 48 hours after confirmed payment.
- Technical Failure (Verified): If the product fails to function as described and our technical team is unable to resolve the issue within 7 business days.
Refund requests under these exceptions must be submitted in writing to info@elpaisent.com within 7 days of purchase.
4. Subscription Cancellations
- You may cancel a subscription at any time; however, no refunds will be issued for the remaining subscription period.
- Access will continue until the end of the billing cycle.
5. Responsibility of the Buyer
Before purchase, it is your responsibility to:
- Ensure system compatibility with the product.
- Review all product descriptions, features, and specifications.
- Use demo versions or free trials where available before committing to a purchase.
6. Chargebacks and Disputes
Unauthorized chargebacks or disputes raised with banks or payment processors will be treated as fraudulent activity. Elpais Enterprise Limited reserves the right to suspend or terminate accounts involved in such actions and pursue legal remedies.
7. Changes to This Policy
Elpais Enterprise Limited reserves the right to amend this Refund and Returns Policy at any time. Updates will be posted on our website with the revised effective date.
8. Contact Information
For all refund or return-related inquiries, contact us at:
Elpais Enterprise Limited
Blue Violet Plaza, Kindaruma Road, Kilimani
P.O Box 856-00606
Nairobi, Kenya
📧 info@elpaisent.com
📞 +254 722 915 352
