Elpais Enterprise Limited (“Company,” “we,” “our,” or “us”), located at Blue Violet Plaza, Kindaruma Road, Kilimani, P.O Box 856-00606, Nairobi, Kenya, values your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our website, services, software, or tools. By using our services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing address, and payment details.
- Account Data: Login credentials, subscription details, and preferences.
- Technical Data: IP addresses, browser type, operating system, device identifiers, cookies, and usage logs.
- Transactional Data: Records of purchases, downloads, and subscription activities.
- Communication Data: Inquiries, feedback, and support interactions.
2. How We Use Information
We use collected information to:
- Provide, improve, and personalize our AI-powered trading bots, downloadable trading suites, and related services.
- Process transactions and deliver purchased products.
- Communicate with you regarding updates, offers, support, and security notices.
- Detect and prevent fraud, unauthorized access, or illegal activities.
- Comply with legal obligations and enforce our terms and policies.
3. Sharing of Information
We do not sell or rent personal information to third parties. We may share data only under the following circumstances:
- Service Providers: With trusted vendors for hosting, payment processing, or technical support, under strict confidentiality agreements.
- Legal Requirements: If required by law, regulation, or court order.
- Business Transfers: In case of mergers, acquisitions, or restructuring, subject to the same privacy commitments.
4. Data Security
We implement industry-standard security measures, including encryption, firewalls, and secure servers, to protect personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute protection.
5. Data Retention
We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections or updates to inaccurate information.
- Request deletion of your personal data, subject to legal and contractual restrictions.
- Withdraw consent for certain processing activities.
To exercise these rights, contact us at info@elpaisent.com.
7. Cookies and Tracking
Our website uses cookies and similar technologies to enhance user experience, analyze performance, and deliver personalized content. You can manage cookie preferences through your browser settings.
8. International Data Transfers
If you access our services outside Kenya, your information may be transferred and processed across borders. We ensure appropriate safeguards are in place to protect your data.
9. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If we learn of such data, we will promptly delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.
11. Contact Information
For questions, concerns, or requests regarding this Privacy Policy, contact us at:
Elpais Enterprise Limited
Blue Violet Plaza, Kindaruma Road, Kilimani
P.O Box 856-00606
Nairobi, Kenya
📧 info@elpaisent.com
📞 +254 722 915 352
